Surface Pro 3 + Windows 10 Upgrade = No Secondary Display Support {Fix Below}

IanLudwigTech Tip14 Comments

Purchased one of those fancy new Surface Pro 3s yet? Excited about your free upgrade to Windows 10? Running an external display? If you answered “Yes” to these questions you may be in for a plot twist after your upgrade. Fear not it doesn’t take rocket science to fix just a few clicks and you will be off and running!

Today July 29th 2015 Microsoft made the Windows 10 Operating System available. While I had previously “reserved” my spot on other Workstations I was pleased to see that the Surface Pro 3 was ready to upgrade. I only “reserved” the spot for the Surface Pro 3 two days ago so I’m not sure if it came pre-downloaded or what not…it doesn’t really matter as it isn’t relevant to the topic.

The Problem

Back to the upgrade. After confirming quickly hitting next a handful of times the Windows 10 Upgrade process started. A couple minutes into the process my external display went blank and never came back on. Flipped down the Surface Pro 3 Keyboard Cover and noticed it had switched to it (I had previously set Windows 8.1 to only display on the external monitor). No concerns here just let it do its thing. After about 10-20 minutes I was staring at the Windows 10 desktop but also staring at a blank monitor. First thought, check the cables…done and same result. Next I hit “Start + P” to bring up the Windows Display Projection Properties. That clued me in as it said my driver didn’t support it.

Side bar and part rant…this stumbling point I felt was awkward as this is Microsoft’s Hardware running Microsoft’s Software. I would think that if you wanted everyone to have an awesome upgrade experience (especially your Surface Pro 3 folks) the driver that you are bundling would support your own gear. Alas nothing I guess can be counted upon to be perfect.

The Fix

Here are the steps I took to fix the bundled Windows 10 Display Driver:

  1. Right clicked the Windows 10 Desktop
  2. Selected “Display Settings”
  3. Scrolled to the bottom of the currently selected “Display” Section
  4. Clicked “Advanced display settings”
  5. Scrolled to bottom
  6. Clicked “Display adapter properties”
  7. Clicked main “Properties” button w/ UAC badge
  8. Selected the “Driver” Tab
  9. Clicked “Update Driver…” button
  10. Waited & Confirmed

After the download and install was complete my external monitor was immediately recognized and functional. I also noticed that the driver correctly labeled the video card (before updating it was generic).

Synopsis

I hope this helps someone. I know there are a lot of people updating today and I would image that I am not the only one who will hit this. I figured I would write this post and share my experience. I was and am still excited for Windows 10. Best of luck to you all.

 

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14 Comments on “Surface Pro 3 + Windows 10 Upgrade = No Secondary Display Support {Fix Below}”

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    1. IanLudwig

      Cecile-

      I spend most of my days immersed in tech related activities and I wanted to start a blog to share out some of the various tricks and tips I come across. Glad to start something that people are interested in!

      -Ian

    1. IanLudwig

      Prince-

      No problem! I figured there was a high probability that someone else would hit the same issue so I wanted to be certain to share.

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